Ordering and Payment
Visit the product page, select your size/color, add to cart, and proceed to checkout. You can also use "Quick View" for faster selection.
We accept major credit cards, Shopify payments, and USDC stablecoin for secure transactions. Taxes may adjust based on your region (e.g., Americas).
Shop for the items you want and add them to your shopping cart. When you're done, you can proceed to your shopping cart and check out. Please review and confirm all information is correct before finalizing your purchases and payment.
Yes, all payments are processed through Shopify's secure platform to protect your data.
Orders are processed quickly; contact us immediately via our support form if changes are needed, but we cannot guarantee modifications once shipped.
Shipping and Delivery
Yes, we provide fast and free worldwide shipping on all orders, with no extra costs.
Delivery times vary by location: typically 5-10 business days for standard international shipping. You'll receive a tracking number via email.
Yes, we currently ship to the US, UK, Canada, Singapore, Malaysia, Hong Kong, and the Philippines.
If your order doesn't arrive within the estimated time, contact us with your order number for assistance or a resolution.
Returns and Exchanges
We offer a 14-day return policy for hassle-free exchanges or refunds on unused items in original condition.
Log into your account, go to your order history, select the item, and follow the return instructions. We'll email a return label.
Sale items, personalized products, and intimates may not be eligible for returns. Check the product page for details.
Refunds are processed within 3-5 business days after we receive the returned item, and credited to your original payment method.
Products and Sizing
Refer to our size chart on each product page. We recommend measuring yourself and comparing to the provided dimensions for the best fit.
Yes, all items at HOKONA are original and authentic, sourced directly from trusted manufacturers.
Sign up for restock notifications on the product page. We frequently update inventory for popular items like our 2025 Fall/Winter collections.
Check our "Shop the Look" section for curated outfits, or browse New Arrivals for trending styles like leopard prints and knit sweaters.
Discounts and Promotions
Sign up for our newsletter to receive 10% off your first purchase automatically.
Our promotional offers are frequently updated; please check the latest offers page for details.
Enter the code at checkout in the discount field; it applies to eligible items during sales periods.
Generally, only one promo code per order, but stackable offers like free shipping apply automatically.
Account and Privacy
Click "Sign Up" at the top of the page, enter your email and details, and you'll get access to order tracking and wishlists.
We respect your privacy and use your data only for order processing and marketing (if opted in). See our Privacy Policy for details.
Go to the login page and click "Forgot Password?" to receive a reset link via email.
Yes, click the heart icon on any product to save it for later viewing in your account.
General Inquiries
HOKONA specializes in women's fashion for the 2025 Fall/Winter trends, offering exclusive, high-quality clothing and accessories like tops, dresses, and bags.
Use our contact form on the website or email support@hokona.shop for any questions—we aim to respond within 24 hours.
We are an online-only retailer, focusing on global delivery of our authentic products.
Yes, check our homepage for current deals, like up to 50% off on select bags and tees in our Christmas Sale.